12Hbet

Help Center

Account opening

How to register an account

1. Click on the "Join Now" button in the top right corner
2. Enter the registration page, fill in the user name, password and other relevant information to successfully register.
3. Please ensure that you are 18 years old and have read our rules and terms before signing up.
4. Please ensure that the information you fill in is true and effective, so as not to affect the relevant offers.

Deposit

How to deposit

12HBET offers a variety of quick deposit methods for you to choose from you can choose the most convenient deposit method for deposit according to your personal situation.

1. After logging in to the account, click on “Deposit” in the upper right corner
2. Select the deposit method you want to use
3. Do bank transfer to 12HBET Bank’s Account via internet Banking with bank account that provided by our Customer service or Displayed on deposit page
4. Insert amounts that you have transfer to Amount box ( minimum deposit amount is USD10 or Equal with amounts of another Currencies)
5. Click submit to finish your deposit
6. After verify deposit amounts will credit to your balance and you can enjoy with your betting.

Deposit FAQs

1. How to Deposit without internet Banking ?
You can Deposit via over bank counter and then cotact our customer service to send us bank slip .
2. Can I using another Bank account to deposit to my 12HBET account?
The processing time can be as fast as 15 minutes, as long as we have received the funds from the bank.
3. How long is the processing time for deposit tranasction
The processing time can be as fast as 15 minutes, as long as we have received the funds from the bank.
4. How to check my deposit transaction record?
You can check your Deposit record by Deposit page and click on deposit history.
5. How many deposit transactions that I can submit per day?
There is no limit of deposit transaction per day for your submit.
6. How many bank account can I use to deposit?
There is no limit bank account to use to deposit, but Bank account holder must be match with that of your registered name with 12HBET

Withdrawal

How to withdrawal

12HBET provided a very fast withdrawal to all customer with high quality and convenient .

1. After logging in to the account, click on “withdrawal” in the upper right corner
2. Select the withdrawal method you want to use
3. Fill in your personal banking information and amounts that you want to withdraw
4. After when you are done, click “Submit” and wait patiently for the funds to arrive.
5. Minimum witdrawal amount is USD10 or Equal with amounts of another Currencies

Withdrawal FAQs

1. What are the rule for withdrawal?
Your security is important to us. you may be required to provide us with a copy of personal documents such as identification documents (driving license or passport) bank card or bank statement for verification before funds are paid out to you The payee name entered for withdrawal must match your registered name in your 12HBET account.
2. Can I using another Bank account to withdraw fund from my 12HBET account?
No, 12HBET not allow withdrawal transaction that transfer to 3rd party bank account
3. How to check my withdrawal transaction record?
You can check your withdrawal record by withdrawal page and click on withdrawal history.
4. How long is the processing time for withdrawal tranasction?
Verification by our Payment Services team and relevant department will require at least 15minute for maximum time, Once this is approved, you will get the funds into your submited bank account
5. How many withdrawal transactions that I can submit per day?
There is no limit of withdrawal transaction per day for your submit.
6. How many bank account can I use for withdrawal?
There is no limit bank account to use to withdrawal, but you must withdraw by your last deposit bank account and Bank account holder must be match with that of your registered name with 12HBET please contact our customer service support if you want to change your withdrawal bank account
7. Can I cancel my withdrawl request?
you check you the status of your withdrawal request by going to withdrawal page/ withdrawal history,

-If Pending simply you can click cancel button

-If Processing or Approved transaction can not be cancelled
8. What is the Rollover requiement to withdraw fund from 12HBET
Your entire deposited amount must be rolled over at least once before making a withdrawal. If you have received our bonus from any promotion, the bonus is subject to further rollover requirements as stated in the respective promotion terms and conditions.
9. How to check rollover of my betting before withdrawal?
Please contact our Customer Service Support by using channel that we offer

Promotion

Discription

12HBET offer promotion is only for entertainment purposes. we are reserves the right to determine the eligibility of customers to participate in any promotion. We reserve the right to change, modify or terminate the Promotion, or any aspect of it, at any time with or without prior notice.

Here Below is 12HBET’s Terms & Conditions of pormotions and rule

General Terms & Conditions of Promotions

1. Offers only apply to customers who have made an actual/real money deposit with 12HBET
2. Any Bonus is only available once per person, family, household, address, e-mail address, bank card number, bank account, telephone number, environments where computer/device and / or IP address are shared (university, school, public library, workplace, etc.), unless specifically mentioned otherwise. 12HBET reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.
3. We may, at our sole discretion, change the terms and conditions, the promotion itself, or limit the eligibility of players to participate in this promotion, for any reason whatsoever without prior notice.
4. Only one account per person, player, household, bank account, computer/device, mobile device or IP address can qualify to receive bonuses. When several players share a household, IP address, computer environment, mobile device then only the account where the first deposit has been made will qualify for a welcome bonus.
5. To receive bonus, all 12HBET accounts must have a valid e-mail address and telephone number.
6. We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus(es)'). Such Bonuses may only be used in relation to such 12HBET.COM as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional Terms and Conditions. We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer.
7. All bonus offers can be redeemed only once per offer unless it was clearly stated otherwise
8. If Company considers that a particular player is no longer eligible for a bonus program, based on his gaming behavior or other reasons, then Company may exclude a player from the bonus program without providing further reasons for exclusion.
9. Bonuses are awarded to enhance your enjoyment of our games however we reserve the right to govern how bonuses are used before a player is allowed to cash them in. As such we deem it necessary to restrict certain types of wagering from contributing to the wagering/turnover requirements.
10. Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account.
11. Unless otherwise stated, any Bonus which will be credited to your account will carry Wagering Requirements (playthrough requirements). Wagering Requirements are defined as the total amount you will need to bet while a Bonus is still active in order to be able to withdraw your winnings. System bets do not count towards the wagering requirements. Only bets that have been placed and settled during the campaign period will be considered towards the wagering requirements. Any bets that are placed and settled outside this period will not count.
12. In case you fail to fulfill your wagering requirements, the Active Bonus can be removed only if you reach a total balance (both cash and bonus) of USD 0.9 or less, and you have no pending/unfinished games. You can Contact Us to request removing your bonus restriction.
13. Since free no-deposit bonus links posted on forums or sites can be forwarded to other persons who did not receive the legitimate offer, we reserve the right to check the eligibility of those players for that bonus. If we determine that a specific player is not eligible to receive that promotion, we will not honor the withdrawal request. This will occur even if the wagering requirements are met.
14. 12HBET reserves the right to cancel/change/stop marketing promotions at any time without prior notice.
15. In the event of an error when attributing a bonus to your account, company reserves the right to correct such errors by removing any funds that were put into your account erroneously and by voiding any bets that were placed by these funds.
16. All bonuses have an expiry date. If the bonus requirements are not fulfilled at the expiry date, 12HBET reserves the right to cancel or debit the bonus credits from the account.
17. Should the Promotion Rollover Requirement not be met within 30 days of the Bonus being credited (or such other time frame as stipulated in the Specific Promotion Terms and Conditions), the full Bonus and any winnings attributable will be forfeited.
18. After the player agrees to participate in a bonus promotion, members may receive bonus money from 12HBET. The bonus money granted together with the real money that was used as qualification for the bonus money will be marked as applicable for game play in respect of that particular bonus only. This balance can only be used on products and games that are outlined in the bonus details page. Bonus requirements can only be fulfilled by playing real money bets on products and games that are outlined in the bonus details page.
19. If you cancel the Bonus You will lose the Bonus and all winnings generated from the Bonus. Details on the applicable restrictions can be found in the specific terms of the promotion.
20. If you have a pending withdrawal at the time of claiming a free or any bonus the 12HBET reserves the right to void all subsequent winnings from that bonus including the bonus amount.
21. 12HBET reserves the right to withdraw the Bonus and the resulting profits if any term of the offer or promotion have been breached, furthermore, it may also withhold any other funds held in the player's account to make up for any losses incurred by FB88 due to the breach of the said conditions.
22. All bonuses, promotions and special offers have a wagering requirement. Unless specified in the terms and conditions of the relevant bonus/promotion information page then the minimum wagering requirement shall be to wager one time the deposited amount on the relevant bonus product before a withdrawal can be made. In case of any
23. 12HBET reserves the right to reverse the wagering that was increased when the bet that was placed with bonus money is cashed out, cancelled or void.
24. 12HBET accepts no responsibility whatsoever for system or connection problems that might affect any end user during any of these promotions.

Term & Condition

General

By Accessing the website 12HBET.COM means that you have understood and agreed to accept and comply with all points written in our general terms & conditions and responsible online gaming practice of 12HBET.COM, below is our General Terms & Conditions and Responsible Gaming pages, Please read the information carefully before accepting these Terms and Conditions, The rules and regulations and payment methods relevant to your use of this website.

1. You must be at least 18 years of age or over the age of majority in your jurisdiction (whichever is the greater) to bet or participate in the Promotion. Underage entry will be void. You may be asked at any stage to provide company, or a third party with proof of age and/or identity. You must be able to present a valid passport or other valid picture ID to verify your age and/or identity. Any player unable to provide such proof of age will be excluded.
2. At company's discretion, you may be requested by company to provide identification information. It is mandatory that you furnish the requested information upon our notification. If you do not provide the requested information, you agree to give up your rights to any balances left in your 12HBET account.
3. The registered name of all members of 12HBET must be the same as the name of the account of the withdrawal bank. Otherwise, 12HBET has the right to cancel the member's profit and bonus. This event cannot be used in conjunction with other account opening bonuses.
4. Any bonuses and winnings are non-transferable to other accounts [save in the sole discretion of company]. The award of any bonuses and winnings are subject to the sole discretion of company.
5. 12HBET reserves the right to modify, correct and finalize all offers; and to change the offer without notice.
6. If this event cannot be carried out due to some technical errors that are unpredictable or beyond the control of this site, 12HBET will not be responsible for this.

- We recognize and respect your right to privacy. Keeping your data safe is our paramount concern.
- We will keep all of your personal data private and will not disclose this information to any third party unless required to do so by applicable laws and regulations or a court order; with the exception that we reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.
- All personal information supplied by users is transmitted via Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that are not accessible by the public. Internal access to all data is limited and strictly monitored.

About

12HBET is a partner with international bookmaker company, and we provid to all customer with Sport Betting over 5,000 live games a week, Live Casino with beautiful Asian dealers, Live Baccarat, Sic Bo, Dragon Tiger and Roulette... These all from the famous and Branding company in Asia

Our Services

The safe and private environment and the integrity of our products are the fundamental drivers of the 12HBET.COM online gaming experience. We have the most advanced security measures available and are continually auditing our games and processes to ensure a totally safe and fair internet gambling experience. We keep all of your information confidential, and we will never share it or sell it to third parties, except in accordance with our Privacy Policy. We strive to offer the best prices whilst covering a wide variety of sporting markets and other worldwide sporting events. We provide a wide variety of live games and slot games in our casino. At 12HBET we promise you will enjoy the highest class of online gaming entertainment of the world.

Custormer Support Service 24hour with highly trained and friendly staff will ensure that any queries are dealt with and resolved quickly, politely, and efficiently, 12HBET’s service is to provide the best online gambling experience for responsible players, please feel free to contact us by phone or email with your comments or suggestions We offer a variety of secure and easy payment methods for your convenience. We adhere to “know your customer (KYC)” and anti-money laundering (AML) policies and cooperate with the third party financial and regulatory authorities to ensure the highest standards of compliance.

Responsible gaming

12HBET strives to provide a channel of entertainment to our customer in a positive way. In serving this purpose, we have in place major safeguards to promote and ensure responsible gambling. We encourage our customers to identify their degree of problem gambling risk through the assessment of the checklist below:

1. Do you stay away from work or studying in order to gamble?
2. Do you gamble to escape from boredom or unhappiness?
3. When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
4. Do you gamble until all your money is lost?
5. Have you ever lied to cover up the amount of money or time you have spent gambling?
6. Have you ever lied, borrowed or stolen to maintain betting habits?
7. Are you reluctant to spend gambling money on anything else?
8. Have you lost interest in your family, friends or hobbies?
9. After losing, do you feel you must try and win back your losses as soon as possible?

If the majority of the answers are 'yes', it may be a sign of gambling problem. We recommend that you:

- Gamble as a form of leisure.
- Avoid chasing losses
- Gamble only within your means
- Keep track of the time and amount of money spent

To seek advice and support on gambling problem, please visit GamCare at www.gamcare.org.uk for further information.

Self Exclusion:

For customers who wish to self-exclude themselves from gambling, we provide a self-exclusion facility enabling customers to close their account(s) for a minimum period of six months up to five years as requested. Please contact Customer Services via the ‘Contact Us’ section of our website for more information.

Legal Age Limit:

It is against the law for someone under the age of 18 to gamble. 12HBET reserves the right to request for proof of age from any customer and to perform checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies across countries, hence we advise you to carry out local research before partaking in any form of gambling.

2HBET strongly advise our customers to prevent potential misuse by keeping their account number, user name and password confidential.

FAQs

Here below is FAQs (frequently asked questions) that customer usually ask to 12HBET

General Question?

Q: How many account can I open with 12HBET?

A: You are only permitted to open one account with 12HBET, and should not hold more than one account at all times. Should more than one account be identified as owned by or relating to you, 12HBET reserves the right to treat any such accounts as a single joint account or to close such accounts.

Q: Is my Personal information secure?

A: We are committed to maintaining privacy practices to create, as far as possible, a secure gaming environment for our customers. We take due diligence in protecting our customer's information.

Q: What is Self Exclusion?

A: If you suspect that you may have a gambling problem or just wish to take an enforced break from gaming, 12HBET gives you the option to permanently exclude yourself from playing at 12HBET. If you choose to exclude yourself permanently, you will be barred from playing games at 12HBET. All you need to do is contact our Customer Services team.

Q: Do I need to register my real name in 12HBET?

A: Yes, You are required to register using your true and legal name and identity, which must also correspond to that on the credit/debit card(s), bank account(s) or other payment accounts used to deposit or withdraw at 12HBET.

Q: How can I review my password ?

A: To retrieve your forgotten password, simply click on question mark (?) located at Password field. Enter correctly your login name and registered email address. System will send you a temporay password to your registered email address. Please use this password to login your 12HBET account and change to your preferred one for security

Q: How to change my personal information?

A: For changing your personal information, such as registered full name, date of birth, phone number or email, please contact our Customer Service.

Website And Mobile

Q: Can I use my mobile phone to open 12HBET website?

A: If you are using iOS or Adroid device, 2HBET provides Mobile Web version which fit your device configuration and offers better experience. You will access to our mobile site directly with same URL that you open in computer

A: Should you lose connection while placing bet, you will be able to resume using the site once the signal is restored. A bet is not confirmed unless a bet receipt number has been displayed and you can check all bets from the Statement section on each of our products. Once the bet is confirmed, it will be settled following our Terms and Conditions and betting rules.

Q: What happens if I lose connection while place a bet?

Q: How to ensure security of my personal data and account information?

A: 1. Be cautious with your personal data: You are responsible for keeping your online password confidential. Never let anyone know your PINs or passwords. Do not write them down, and do not use the same password for all your online accounts.

2. Remember To Log Out and Lock Your Windows Desktop: Always remember to logout of your 12HBET login session when you have completed your transactions. Do not leave your computer unattended. If you need to leave your computer even for one minute, always lock your Windows desktop using Ctrl-Alt-Del method.

3. Clear Your Browser's Cache: Web pages that you have viewed from the Internet can reside on a computer as 'cache' files. These 'cache' files can retain images of data sent or received over the Internet, making them a potential target for a system intruder. Therefore, we strongly advise that you clear your browser's disk cache after each Internet session.

4. Avoid sharing Personal Computers (PCs): Avoid using shared PCs or public PCs such as those found in cyber cafes to play your games at 12HBET sites. If there is a need to do so, always satisfy yourself thoroughly that the PCs are free from viruses and be sure to clear the browser's cache upon completion of your games.

5. Update Your Browsers and PC Operating System and software: Make sure you download the latest security patches for your browser, PC operating system and other application software. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.

Sports Betting

Q: what are HONG KONG, EURO MALAY and INDO ODDS type?

A: 1. Hong Kong Odds: These odds tell you what your profit will be upon winning for each unit staked. For HongKong odds, only the win amount is referenced in the odds. Ex. Manchester United @ -0.5 Handicap (Odds = 0.88) will offer winning of 88 for every 100 staked.

2. Euro Decimal Odds: The odds represent how much you will be returned for each 1 unit staked. If your bet is the winining one, the return will include both stake and winning amount. Ex. Manchester United @ -0.5 Handicap (Odds = 1.88) will offer a return of 188 for every 100 staked.

3. Malay Odds: The values displayed for Malay Odds can be either positive or negative. Negative odds will display the minus (-) symbol. Note: The balance deducted in your account after bet placement will be the Malay Odds stated with the Bet Receipt and not the stake value. Example, if odds were -0.59 and a staked value was 100, 59 will be deducted from account balance.

• Positive Odds: Works the same as Hong Kong Odds mentioned above. These odds tell you what your profit will be upon winning for each unit staked. Ex. Manchester United @ -0.5 Handicap (Odds = 1.07) will offer winnings of 107 for every 100 that is staked.
• Negative Odds: this is how much you will need to stake to win 1. Ex. Manchester United @ -0.5 Handicap (Odds = -0.59) will mean that to win 100, 59 will need to be staked.

4. Indo Odds: The values displayed for Indo Odds can be either positive or negative. Only negative odds will display the minus (-) symbol. Note: The balance deducted after bet placement will be related to the Indo Odds stated within the Bet Receipt and not the stake value. Example, if odds were -1.19 and a staked value was 100, 119 will be deducted from account balance.

• Positive Odds: Works the same as Hong Kong Odds mentioned above. These odds tell you what your profit will be upon winning for each unit staked. Ex. Manchester United @ -0.5 Handicap (Odds = 1.07) will offer winnings of 107 for every 100 that is staked.
• Negative Odds: this is how much you will need to stake to win 1. It will always have a value higher than -1.00. Ex. Manchester United @ -0.5 Handicap (Odds = -1.19) will mean that to win 100, 119 will need to be staked.

Q: What is 1 X 2 Bet type

A: This refers to betting on who will win the event or if the result will be a draw result. This market will contain 3 selections: the two teams and the draw.

Q: What is a handicap Bet type

A: "Handicap" refers to a team that receives a virtual head start, effectively leading the event by differing points before the event actually starts. If you bet on a team that either gives or receives the handicap and they win the event (with handicap included), your bet is a winning bet. Details of handicap is displayed and emphasized by a 'minus sign followed by the handicap line on the team given a handicap start. For example, if you bet on Team X with a handicap of -1 goal, they must win by more than one goal to cover their handicap and win you your bet. If they only win by one goal, the result with the handicap applied is a draw for betting purposes, so yourbet is refunded If Team Y draw or win, you will lose your bet on Team X.

Split Handicap: The best way to understand split handicap is to imagine you are having two separate bets with your stake being split equally between the 2 component handicaps. Thus with a handicap of 0, 0.5: Half your stake will go on to 0 handicap and half to 0.5 handicap. Please note that you don't physically place two separate bets at the two different handicaps. This is done automatically whenever you bet on a split handicap. In-Play Handicap (Also called Running Ball) All bets will be settled by factoring in the indicated handicap applied at the end of the bet type period. Settlement is based on the score line, from when the bet was placed to the end of the match / period - i.e the final score minus the current score of the match. For 1st Half Handicap bets, this is the final score at the end of the 1st Half. For more information about Handicap Rules, please go to the page of the specific sport (Ex: Football).

Q: What is Over/Under Bet type

A: This refers to betting on whether the total number of goals or points scored in an event will be over or under the indicated line. If the total number of goals or points scored is more than the indicated line, the market is settled as 'Over'. If the total number of goals or points scored is less than the indicated line, the market is settled as 'Under'.

Q: How do I bet on Palay and Multiple Bet?

A: A multiple or parlay bet requires a minimum of 2 selections to a maximum of 10 selections in one single bet. Click the Parlay located on the left side to view matches available for Parlay/Multiple betting On the Bet Slip, put in bet amount in the bet slip for your parlay bet. Remember that multiple bet types that are displayed depend on the number of selections in that multiple bet.

Q: Why would a result or score be reset?

A: There will be a circumstance that we need to update the score or result which was initially posted on our website. The result of an event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event. The company will only reset / correct the results due to human error, system error or mistakes made by the referring results source within 72 hours after results are processed.

Q: Can I change or cancel my bet?

A: Once your bets have been placed and you confirmed them, they may not be cancelled, revoked or changed and shall be deemed to be conclusive evidence in respect of the bets that you have placed.

Q: How long does it take to process a bet payout?

A: Normally, your account will be updated within 30 minutes from the release of the official event results. However, processing time for certain events may be longer depending on the update from official sites.

Q: If an event is suspended or abandoned, will the bet ticket be cancelled ?

A: Should an event be abandoned, suspended or postponed and fail to resume after 36 hours from the official kick off / start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport's rules. Certain markets that are unconditionally determined will be settled accordingly. The settlement procedures for these markets are stated in the individual sport’s rules. The company's decision to cancel bets in such an event is final and is regardless of any official decision by the event referee or relevant governing authority. For 'Parlays', the bet will still be considered valid, though the selection within the parlay will be considered void. The payout formula will be calculated as (1) for that particular selection.

Live Casino

Q: What is Baccarat?

A: Baccarat is a comparing card game played between two hands, the "player" and the "banker." Each Baccarat game has three possible outcomes: "player" (player has the higher score), "banker," and "tie."

Q: what is the third card rule in baccarat?

A: Third Card Rule in Baccarat is the rule determines when Player and Banker are dealt the 3rd card. The rule is as below:

a. A Third Card will be dealt to the Player if the hand is a total of 0, 1, 2, 3, 4 or 5 points.

b. The player will stand if the hand is 6 or 7 points.

c. If the Player is not dealt a 3rd card, the Banker will be dealt a 3rd card if the Banker has a total of 0, 1, 2, 3, 4 or 5 points.

d. The Banker will also stand if the hand is 6 or 7 points.

Q: What is Sicbo?

: Sicbo is played with 3 dice which are all kept inside a dome. The dice will be shaken by the dealer after all bets have been accepted. What a player has to do is to predict the outcome of the game. Should the outcome be ambiguous, e.g. none of the faces of the dice are properly facing up or dice overlap, then the ambiguous game result will be declared void and dice will be rolled again. The Occurrence of a Triple (all three dice showing the same number) beats all bets on Big / Small and Even / Odd.

Q: What is Roulette?

A: The game of Roulette is played by spinning a small ball on a round wheel with thirty-seven numbered slots from 0 to 36. When the wheel stops, the ball comes to rest in one of these slots. The object of Roulette is to correctly predict the slot in which the ball will land. By predicting the right number, you earn a payoff on your bet. All players bet against the house on the number, group of numbers or the colour they think will win. The roulette table is supervised by a dealer who is responsible for spinning the ball and handling the bets. As the game starts, the dealer spins the wheel and sets the ball rolling along the track, above the number slots. The ball will then be left to slow down and drop into the wheel, where it will come to rest in one of the number slots. As the winning number is announced, the dealer pays the winners and collects all lost bets. A new round starts as soon as all bets are handled.

Q: Can I check my bet history in live casino?

A: For bet history in live casino you go to your 12HBET account and than check by which casino you have played please contact our customer service support if you can not found it.

Q: What Should I do in case an error or dispute?

A: Kindly contact our Customer Service team via live chat or email to cs@12hbet.com, and provide the information as follows so that we can check the issue faster for you.

• Your 12HBET login name

• Game detail, including: name of Casino, name of game, bet ID, bet amount, bet time.